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For logistics

How to cut truck waiting at the loading dock

The queue at the gate is not created by the barrier but by planning. When deliveries are run by Excel and phone, five trucks arrive at once and four of them wait. The fix is a process: slot, queue, call, dock.

Where the queue comes from

A waiting truck is a cost nobody measures

In most sites, deliveries are planned in Excel and over the phone. A carrier calls, someone says "come in the morning", five trucks arrive at once and four of them sit on the parking lot for two hours. Nobody knows exactly how long, because it is not recorded anywhere.

Yet you pay for the delay — in idle docks, warehouse overtime and carrier relationships. The first step is therefore not another barrier but measurement: when the vehicle arrived, how long it waited, how long it stood at the dock.

That is exactly what the Logistics module does — Yard Management on top of our e-Vrátnice. Nobody keeps the status by hand: it is derived from the sequence of events from entry to exit, so the numbers are real, not copied.

What you start to see

  • How long vehicles really wait
  • How much time they spend at the dock
  • Which docks are overbooked
  • Which carriers miss their slots
  • The gap between plan and reality
How it works

From time slot to departure

Five steps where most of the phoning happens today. The system handles them without a dispatcher and remembers the time of each.

Booking a slot

On a public page the carrier picks a day and a window sized to the load. No account, no phone call; the logistics planner approves the request by dragging it onto a dock.

Arrival at the gate

The camera reads the licence plate and the system matches the vehicle to the planned delivery by itself. A driver without a booking is handled at the kiosk.

Queue on the parking lot

The vehicle waits on the holding area. The system measures the waiting time and keeps the order.

Call to the dock

As soon as a dock frees up, the driver gets an SMS and their plate appears on the LED panel with the dock number. Nobody rings the dispatcher.

Departure and metrics

Loading finished, release and a record: waiting, time at the dock and total time on site, with export to Excel.

What the solution consists of

Planning, entry and guidance together

Dock scheduling

A dock calendar in 15-minute slots, rescheduling by drag and drop, overbooking made visible. Public pre-registration for carriers with no accounts to create.

Automatic entry

e-Vrátnice handles vehicles by licence plate — on the sites we measure, around 99% of passages long term are automatic.

Driver guidance

LED panels and traffic lights show the plate, the dock and the place in the queue. The driver does not have to walk to the gatehouse or call.

ERP and WMS integration

Delivery and delivery-note data flows from the systems you already run — the driver retypes nothing by hand.

What it looks like

Queue, docks and driver call-up on one screen

The logistics planner sees who is waiting and for how long, what is at which dock and what is free. A driver is called up with a single button — no ringing round, no leaving the office.

Queue of waiting vehicles next to an overview of loading dock occupancy
You can scroll the image sideways.
Site managementOn the left, the car-park queue with waiting times; on the right, dock occupancy. A vehicle is sent to a dock with a button or by drag-and-drop and released after loading.
Dialog for sending an SMS to the driver of a waiting vehicle, over the yard management screen
You can scroll the image sideways.
Message to the driverThe SMS goes to the driver straight from the vehicle card — name, phone and licence plate are already filled in. It is sent automatically when the vehicle is sent to a dock; a manual message can be sent at any time.
Screenshots from the demo environment; the data are samples. The whole module is described on the page Logistics and Yard Management.
Automating the gate alone does not remove the queue — it just moves it behind the barrier. The gatehouse decides who may enter; waiting is decided by dock planning and queue management inside the site. That is why both layers are designed together.
Frequently asked questions

What logistics people ask most often

How do carriers book a slot?

Through a public form with no login — they pick a day and a window whose length depends on the number of pallets, and fill in the licence plate, driver and load. The logistics planner approves the request and the driver receives a confirmation by e-mail and SMS.

Will we learn what truck waiting costs us?

You will see the real times: waiting before the dock, loading time and total time on site, derived from events. Add your own rates to price it — at last you will have the data for that.

Does the driver have to call dispatch or walk to the gatehouse?

No. When sent to a dock they automatically get an SMS with the dock number and their plate shows on the LED panel. The planner can send a manual message anytime.

Does it work without connecting to our ERP?

Yes, the module runs on its own. ERP or WMS integration is optional and we always verify it against your system’s interface before promising it.

Can we try it out?

Yes. We will show you the module with commentary on your own scenarios — over a video call or on site; you can arrange a date on the Demo and presentation page.

Want to see dock scheduling live?

We will walk you through the module with commentary, and through your operation too — number of docks, peaks, and where the queue forms today.