A head start on faults
Service starts the moment a fault occurs — not once it is reported.
Remote monitoring
SECAPRO REMOTE CARE
A health check for your systems that never sleeps. We check every gatehouse and reception device every minute — and react to a fault before the morning queue meets a breakdown at your gate.
Why it matters
A system can be online — and still not work
The gatehouse or reception is the technology your site entrance depends on. When the licence-plate camera stops reading on Sunday night or the barrier jams, you usually find out in the morning — from the queue at the gate. Standard service is reactive: you notice, you call, a technician responds. Between the fault occurring and being reported, hours pass — sometimes days.
Even sneakier are silent faults: the server responds, ping goes through, and yet the gatehouse does not work properly — an induction loop stuck on occupied, a barrier relay that stays closed, a gate sensor reporting contradictory states. Neither ping nor standard IT monitoring sees this, because it watches computers, not the technology.
REMOTE CARE therefore also looks where ping cannot reach: at the signals of the control system. And because the watch is kept by our dispatch centre, a finding turns straight into action — not just another alarm in an inbox.
What monitoring reveals
- Failure of a device or a whole site
- A stuck loop, barrier or sensor
- A crashed kiosk or server application
- A filling disk and an overloaded server
- A site internet outage within 90 seconds
How it works
From check to intervention
Monitoring runs on the server you already have. No new hardware, no changes to your network.
An agent on site
The monitoring service runs on the installation's existing server. It communicates encrypted and outbound only — no ports to open.
A check every minute
Every device according to its type: server, kiosk with peripherals, cameras, control units. A report missing for 90 seconds means an incident.
Automatic first aid
Defined faults the agent handles itself, up an escalation ladder: restart the application, the service, the computer. Only then does it wake people.
Alarms with judgement
A brief connection blip wakes nobody. A lasting incident goes to the dispatch centre by e-mail and SMS.
Intervention and record
The technician sees the state on a dashboard and intervenes remotely. Every step leaves an audit trail — who did what, and when.
Scope of monitoring
What REMOTE CARE watches and does
The scope is composed per installation — from the server and kiosk down to individual gatehouse signals.
- Round-the-clock 24/7 watch over the whole installation
- Per-device-type checks every minute
- Whole-site outage detected within 90 seconds
- Watching loops, barriers, traffic lights and intercoms
- Gatehouse element states in real time
- Alarm thresholds calibrated from your operation
- Automatic restart of application, service or PC
- Remote technician intervention with an audit trail
- Alarms by e-mail and SMS, without false alerts
- Maintenance mode during on-site work
- Availability history of every device
- Camera snapshot to verify the barrier situation
What it looks like
A dispatch centre that sees every installation
Our dispatch centre's monitoring dashboard: state of sites, devices and gatehouse elements, incidents and availability history.
The screens are illustrative, with fictitious site names. The dashboard is a working tool of the SECAPRO dispatch centre — what you get is the outcome: a resolved fault and a record of it.
Security was a design requirement, not an add-on. The agent communicates strictly outbound over an encrypted, mutually authenticated connection; nothing connects into your network and no device is exposed to the internet. Dispatcher access is named and every remote intervention is written to the audit log.
Benefits
What you get out of it
Less downtime
A large share of interventions happens remotely, by restart — no travel, no waiting.
Evidence you can show
Availability and incident history for every device. Data, not impressions.
No changes to your network
No new hardware, no inbound ports — just an encrypted outbound connection.
Frequently asked questions
What people ask most often
Do we need new hardware or a public IP address for the monitoring?
No. The monitoring agent runs as a service on the server that is already part of your installation. It communicates outbound only over an encrypted connection, so you need no public IP address, no open ports and no firewall changes.
What if the whole site loses internet?
That is exactly what the watch is built for. The agent reports to the centre continuously; if a site goes silent for more than 90 seconds, an incident is raised and the dispatch centre knows the problem is connectivity — before you notice from services not working.
Will you see into our CCTV system?
No. The dispatch centre can request a current snapshot from the camera at the barrier so the technician sees the real situation during an intervention — whether a vehicle is in the lane and what position the boom is in. It is not CCTV recording, nor a connection to your camera system.
Does REMOTE CARE replace a service contract?
No, it extends it. Response times, preventive maintenance and service scope are still set by the SLA service contract — REMOTE CARE is its paid add-on: monitoring adds data and a head start, we know about a fault immediately and often fix it remotely before a ticket would even exist.
How do we sign up for REMOTE CARE?
As a paid add-on to your SLA service contract — it can be added to a new or a running contract. You will get the price for your scope in a quote; build your specification in the configurator, or get in touch.
Won't the monitoring flood us with false alarms?
Alarm thresholds are not copied from a table — they are calibrated from the real traffic of your site, so an alarm means a fault. Brief connection blips are not reported at all, and during on-site service work the site switches into maintenance mode.
Want your systems under round-the-clock watch?
Tell us how things work at your site today. We'll come back with a proposed scope and a price. If you'd like to see the system first, we'll arrange a demo.